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Bi-lingual Reservations and Administrative Assistant

Job opportunity at The Niseko Company

The Niseko Company is the premiere accommodation provider in Niseko with an extensive portfolio of the finest luxury chalets in the area. Our company prides itself on providing the highest level of service to our guests and owners alike. The Niseko Company is the Property Management arm of the West Canada group of companies.

Key Responsibilities and Duties:

  • Working in a small team in an on-going year round position strong communication
  • skills are key
  • Handling inquiries received via email and phone to ensure they are answered in a
  • timely fashion
  • Managing bookings enquiries
  • Contact guests/agents via e-mail or telephone, providing quotes for relevant
  • accommodation and understand their needs
  • Working with the Reservation Manager and Marketing Department to deliver
  • promotions to guests and travel agents
  • Assisting with check in and check outs at the office
  • Maintaining and updating guest records
  • Processing payments accordingly to deadlines
  • Working alongside the Concierge Team to book and advise on available services for
  • guests during their stay when necessary
  • Website content maintenance

Reports to:

Reservations Manager who reports to the General Manager

Working Hours:

  • Full time year round employment 5 days/week
  • 40hrs/week
  • Green season: Mon-Fri 9am to 6pm with 1hr lunch break
  • Winter season: Varying shifts between 8am to 8pm with 1hr lunch break
  • Flexibility appreciated during the busy winter season


  • Salary: 224,000 - 256,000JPY gross salary per month based on experience and capability
  • Probation period: 3 months
  • Paid statutory holidays
  • Japanese health insurance and pension
  • Subsidized lift pass
  • Convenient and comfortable staff accommodation available if required


  • Native Japanese with strong Conversational/Business level English capability
  • Foreign applicants, L1 Japanese Language Proficiency Test with multiple years of
  • experience living in Japan.
  • Successful applicant will be mature, passionate, courteous, bright, friendly, dedicated,
  • cool under pressure, eager to learn, and a team player
  • Hotel, travel industry, resort experience in customer service is preferred
  • Computer proficiency (word, excel, MS office products)
  • Knowledge of the area is a definite plus, but not a requirement
  • Japanese Driver’s License or valid International Driver’s Permit
  • Visa sponsorship may be possible


Keith Danis (General Manager)

[email protected]

Tel: +81 (0)136-21-7272