Terms & Conditions 2025-26

1. Reservation requests must be submitted in writing via email to [email protected]
2. Bookings will not be accepted over the phone.

1. A 20% non-refundable deposit is required to secure the booking.
2. Availability is subject to change without notice. Properties cannot be "held" without a deposit; only the 20% deposit will confirm the booking.
3. Failure to pay the deposit or final balance, without prior communication about any delays or changes to plans, may result in automatic cancellation of your booking. By paying the deposit, the guest acknowledges and accepts our booking terms and conditions.

1. From December 1st to May 7th (hereinafter referred to as the "Winter Season"), a 20% non-refundable deposit is due within 5 days of receiving booking confirmation. The remaining non-refundable balance is due no later than 60 days prior to arrival. For reservations made within 60 days of arrival during the Winter Season, full payment is required within 5 days to confirm the booking.
2. Cancellation Fee
   Any cancellation will come into effect the day written notice is received by The Niseko Company and will be refunded as shown in the table below:

1. From May 7th to November 30th (hereinafter “Green Season”), the 20% non-refundable deposit is due within 5 days after a request confirmation.  No-refundable final payment is due no later than 14 days prior to arrival.  In the Green Season, reservations made within 14 days must be paid in full within 5 days of confirmation.
2. Cancellation Fee
   Any cancellation will come into effect the day written notice is received by The Niseko Company and will be refunded as shown in the table below:

1. In all cases, The Niseko Company reserves the right to cancel the guest’s booking for the dates the guest has reserved. This is extremely unlikely, but should this event occur, the guest will be fully refunded.
2. If the guest fails to pay the balance of the reservation costs or other costs before the due dates, we reserve the right to cancel the guest’s reservation with no refund. 

1. The Guest may choose between the following two payment options:
   1. Flywire Payment – This option offers a variety of payment methods

   2. Direct Bank Transfer – Payment can be made directly to The Niseko Company using bank details provided.

      Important Notes:
      *All banking fees associated with a bank transfer must be covered by the guest.
      *An additional 6,000 JPY administrative fee will apply for international bank transfers

2. All prices are inclusive of 10% Consumption Tax and respective Kutchan/Niseko Town Accommodation Tax.
3. The credit card processing time and the exchange rate fluctuations are not within the control of The Niseko Company.

The Guest is responsible for any damage caused to The Niseko Company’s property beyond normal wear and tear during their stay and will be charged for the full cost of replacement or repair. The Niseko Company will conduct an inspection of the property after check-out and will document and photograph any damage found.

1.1 A damage deposit may be required for booking some of the larger properties managed by The Niseko Company. The amount of the damage deposit will vary depending on the property and the duration of the stay and will be determined at the sole discretion of The Niseko Company. The deposit must be paid in full upon booking confirmation, along with the 20% non-refundable deposit.

1.2 The damage deposit cannot be used as credit toward additional services booked by The Niseko Company or for the booking of other properties managed by The Niseko Company.

1.3 The damage deposit will be fully refunded to the guest within a maximum of 10 business days, provided no damage is found during the property inspection completed as soon as possible upon check out.

1.4 If damage is found and is determined to be the result of the guest's carelessness or negligence, it may take several weeks to gather repair estimates and determine the total cost of repairs. If there are excess funds remaining in the damage deposit after the repairs are completed, the remaining balance will be refunded to the guest, minus any bank fees, once the full cost of repairs has been confirmed.

The Niseko Company’s properties maintain a strict “NO SMOKING POLICY” within their buildings. Smoking of any kind including but not limited to tobacco, marijuana, e-cigarettes, and vaporizers, is prohibited.

A penalty charge of 500,000 JPY will be charged to the Guestand The Niseko Company reserves the right to evict from the building any person or party not adhering to this policy without a refund for any days remaining.

Upon check out, the guests are to ensure that the property is left in a reasonably tidy state. In addition, if there is unpleasant smell or persistent foul odor inside the property, the guest will be responsible for the smell to be removed from the property. The Niseko Company reserves the right to authorize the provided credit card with excessive cleaning fee. If the property is deemed uninhabitable for the next group of guests, ie; the next group is to check in on the same day or next day, any additional costs associated with moving the next booking to an alternative accommodation will also be charged to the guest.

All properties have a strict “NO PETS” policy. Under no circumstances will pets be permitted to stay in any of the properties managed by The Niseko Company.

Under no circumstances are guests permitted to sublet the accommodation, receive income from other guests staying at the property, or advertise or promote the property to others.

Non-compliance with these terms will result in the cancellation of the booking without a refund. The Niseko Company will not assist in sourcing alternative accommodation.

1. Amendments (any change, adding extra people to your booking, changing property) must be confirmed in writing and signed by you or any authorized member of your group. They will come into effect the day they are received by The Niseko Company.
2. All amendments will be subject to availability and in the case that the number of nights is reduced or the number of guests is increased to exceed the property capacity causing a necessary change of property our cancellation policy will apply. 

1. All properties managed by The Niseko Company have a set guest capacity. If the number of guests exceeds this capacity within reasonable limits, an additional charge will apply for each extra guest.
2. If an additional futon is requested, a charge of 10,000 JPY per night per futon will apply, even if the total number of guests remains within the property’s standard capacity.
3. Children under 4 years old do not incur additional charges if they share a bed. However, if a separate futon (additional bedding) is requested, a charge of 10,000 JPY per futon per night will apply, as it will be considered as extra guest.

Guests will be charged a non-refundable 3,680 JPY / night resort fee for each property rented. This will be charged at the time of confirmation of booking. This fee is toward snow clearing, house maintenance and security, a 24-hour emergency English/Japanese speaking contact, daily garbage pickups and keeping our resort clean of litter.

1. In compliance with the Japanese Hotel Law, a passport copy for each individual guest must be submitted prior to/upon check-in.
2. Valid credit card details including the security code is required no later than 60 days prior to check-in as security deposit. Failure to do so will result in the reservation being cancelled without refund unless other arrangements are made beforehand. The guest will not be given access to a property unless their credit card details have been submitted and verified by The Niseko Company.

To legally operate a vehicle in Japan as provided by The Niseko Company, the Guest must submit an International Driving Permit/License (IDP/IDL) in accordance with the 1949 Convention on Road Traffic (Geneva) prior to arrival. Japan only recognizes this IDP/IDL, and failure to provide a copy before arrival will result in the vehicle not being made available. Prior to receiving the keys to the vehicle, the Guest will be required to show the actual physical copy of their valid IDP/IDL to The Niseko Company staff upon check-in.

1. Check-in time is from 3:00pm and check-out time is 10:00am. All luggage must be removed at time of check-out.
2. Early check-in and late check-out can be requested and will be accommodated where the accommodation schedule allows. Early check-in cannot be guaranteed in advance, and late check-out requests can be confirmed the evening prior to the guest’s departure.
3. A booking is only valid for the number of guests stated in the most recent booking confirmation issued by us. Exceeding the agreed upon number of guests will result in full cancellation without refund, or an extra charge of ¥10,000 per person, per night – to be decided by us upon consideration of the property and its capacity.
4. Where a late check-out has not been confirmed in writing and the accommodation is not vacated by 10:00am, a late check-out fee of ¥20,000 will be charged for each hour or part thereof that the property is occupied after 10:00am.
5. We reserve the right to enforce vacation of the property any time after the check-out time.

Mid-stay cleaning service is provided once for every 8 nights or more. Mid-cleaning service includes collecting rubbish, towel & sheet change, wipe and vacuum dirty spots, and with rubbish bags replenished. Prior reservation is necessary for this service and for any other additional cleaning service during your stay. Cost for cleaning service varies depending on a property. Staff will provide pricing and the service date is subject to availability. 

1. If any guest services are arranged less than 60 days before arrival, a full payment may be required immediately in order to confirm these services. Non-payment by the due date will result in services being released or automatically cancelled.
2. You must advise us of your flight details in writing at least 14 days prior to Check-In for both arrival and departure from Niseko. Without this information we are not able to organize and arrange any Airport Transfers to and from Niseko/your property.
3. If your arrival or departure time or date changes due to delayed or cancelled flights or any other reason, we cannot refund for any service that has been scheduled and may not be able to reschedule and you may have to repurchase services for the rescheduled time AND there may be delays in supplying a rescheduled service, or alternative service.

The Niseko Company strongly recommends that all guests secure comprehensive travel insurance to cover various risks, including medical expenses, personal accidents, loss of deposit, cancellation fees (including those due to acts of God), transit delays, and baggage protection against damage, loss, or theft.

The Niseko Company and/or property owners shall not be held liable under any circumstances for any injury, damage, loss, accident, delay, or irregularity affecting persons or property, regardless of the cause. This applies to all tours managed, sponsored, procured, or otherwise facilitated by The Niseko Company, even if the principal is a foreign company, corporation, or individual.

The Niseko Company shall not be held responsible for snow conditions under any circumstances. Accommodation bookings cannot be canceled, modified, or amended based on weather or snow conditions.

The Niseko Company will store items found in the property for a period of 7 days after notifying the guest unless other prior arrangements are made in writing. Items will be discarded after 7 days if no arrangement/contact has been made by the guest. 

The Niseko Company participates in an information gathering scheme with Niseko Tourism and Japan Tourism. No personal details of guests will be shared.

If any guest does not want to participle, they must inform The Niseko Company or their booking agent of this request.

International transfers (made from a bank account outside of Japan)
Bank: THE HOKKAIDO BANK LTD
Bank Code: 0116
Branch (code): HEAD OFFICE (101)
Branch No: 101
Account: 3289675
Tel No: +81 11 261 7111
SWIFT CODE: HKDBJPJT

Domestic transfers (made from a bank account within Japan)
Bank: NORTH PACIFIC BANK LTD
Bank code: 0501
Branch: Kutchan Branch
Branch No: 015
Account: 3546762
Tel No: +81 136 22 0181
SWIFT CODE: NORPJPJP

Please remember that all banking fees and charges must be covered in full when sending any payments to avoid an outstanding balance.