The Niseko Company is the premier luxury accommodation provider in Niseko, managing an exceptional portfolio of high-end chalets and residences. We are passionate about delivering outstanding hospitality and creating memorable experiences for our guests and property owners. We're looking for enthusiastic, friendly, and service-minded individuals to join our Guest Services team for the 2026–27 winter season. If you enjoy working in a fast-paced international environment and take pride in providing exceptional customer service, we'd love to hear from you!
What You'll Do
As part of our Guest Services team, you'll play a key role in ensuring every guest enjoys a seamless and memorable stay.
Your responsibilities include:
- Communicating with guests and property owners via email
- Arranging optional guest services and special requests
- Answering office phone calls and assisting with enquiries
- Greeting guests at check-in and sharing helpful information about local attractions, activities, dining, and services
- Processing guest payments
- Maintaining a clean, organized, and welcoming office environment
Employment Period
Mid-November 2026 – Early or Mid-March 2027
Working Schedule
- Peak season: Typically 5 days per week
- Non-peak season: 4 days per week subject to operational requirements
- Shifts are generally 9 hours, including a 1-hour lunch break
- Typical shift times are 8:00 AM – 5:00 PM or 11:00 AM – 8:00 PM, though schedules may vary depending on operational requirements.
Wage
1,600 yen per hour
What We're Looking For
We're seeking people who are:
- Friendly, positive, and professional
- Resourceful and proactive, with the initiative to research information and find solutions independently using online resources before seeking assistance
- Courteous, reliable, and eager to learn
- Comfortable working in a busy customer-focused environment
- Able to work both independently and as part of a collaborative team
Preferred Qualifications
- Previous experience in hospitality, hotels, tourism, or customer service
- Knowledge of the Niseko area is an advantage, but not essential
Language & Visa Requirements
- International applicants: Must hold a valid Japanese Working Holiday Visa or another visa that permits employment in Japan.
- Japanese applicants: Conversational English is required.
- Japanese–English bilingual applicants are highly encouraged to apply and will be given priority.
Why Join The Niseko Company?
✨ Live in the heart of Niseko
- Your own private room in our clean, fully furnished, subsidized staff accommodation.
- Located in central Hirafu Village—within easy walking distance of restaurants, cafés, shops, nightlife, ski lifts, and even closer than many of our luxury properties.
We've Got You Covered
- Season lift pass subsidy
- Uniform provided
- Paid training before the season begins
Be Part of an Amazing Winter
Spend the season working alongside a fun, supportive international team while gaining valuable hospitality experience in one of the world's most famous ski destinations. Meet people from around the globe, develop your customer service skills, and enjoy everything Niseko has to offer both on and off the mountain.
Contact
Please send us your CV along with a brief cover letter explaining why you'd like to work for The Niseko Company. We look forward to hearing from you!
Tel; +81 (0)136-21-7272